Delivery & Returns – SolovairShoe.com

1. UK Delivery Options

  • Standard (3-5 working days): £4.95 (Free over £100)
  • Express (1-2 working days): £8.95
  • Saturday Delivery: £12.95 (Order by Friday 12pm)
  • Next Day: £9.95 (Order by 12pm)

2. International Shipping

  • Europe: 3-7 working days (£14.95)
  • USA/Canada: 5-10 working days (£19.95)
  • Worldwide: 7-14 working days (price varies)
  • All international orders include full tracking

3. Processing Time

  • Orders dispatched within 1-2 working days
  • Made-to-order items: 5-7 working days
  • No dispatch on weekends/bank holidays
  • Notification email upon shipment

4. Returns Policy

  • 30-day return period
  • Items must be unworn with original packaging
  • Free UK returns label provided
  • International return postage at customer’s expense

5. Refund Process

  • Processed within 5 working days of receipt
  • Refunded to original payment method
  • Original delivery charges non-refundable
  • Allow 3-5 days for bank processing

6. Exchanges

  • Size exchanges subject to availability
  • Faster exchange service available
  • No additional shipping fees for UK exchanges
  • International customers may need to pay difference

7. Damaged/Faulty Items

  • Report within 14 days of receipt
  • Photographic evidence required
  • Free collection arranged
  • Replacement or full refund offered

8. Special Collection Items

  • Made-to-order footwear: non-returnable
  • Customizations: non-refundable
  • Limited editions: special conditions apply
  • Archive pieces: final sale

9. Delivery Information

  • Signature required for all deliveries
  • Leave delivery instructions at checkout
  • Track your order via your account
  • Contact carrier directly for delivery queries

10. Important Notes

  • Check items immediately upon delivery
  • Return all original packaging and documentation
  • Retain proof of postage for returns
  • Allow additional time during sale periods

11. Undeliverable Packages

  • Returned packages may incur fees
  • Ensure correct address at checkout
  • Update address via customer service if needed
  • Unclaimed packages subject to restocking fee

12. Customs & Duties

  • International customers responsible for fees
  • No included duties/taxes in product price
  • Check local regulations before ordering
  • No false declarations on customs forms

13. Size Guidance

  • Detailed size guide available
  • Measure feet in the evening
  • Consider sock thickness
  • Width fittings explained online

14. Leather Care Advice

  • Conditioning recommendations provided
  • Proper storage instructions included
  • Break-in period guidance
  • Product care leaflet with each order