SolovairShoe.com Help Center

1. Product Information
Q: Are Solovair boots true to size?
A: Our footwear generally runs UK standard sizing. We recommend:

  • Consulting our detailed size guide
  • Measuring both feet in the evening
  • Considering sock thickness
  • Allowing for the leather break-in period

2. Order Processing
Q: How long does order processing take?
A: Please allow:

  • 1-2 business days for standard orders
  • 3-5 days for made-to-order items
  • Additional time during sale periods

3. Shipping Options
We offer:

  • Standard delivery (3-5 business days)
  • Express shipping (1-2 business days)
  • International tracked service
  • Signature-required delivery for high-value orders

4. Returns & Exchanges
Our policy includes:

  • 30-day return window
  • Items must be unworn with original packaging
  • Free returns for defective items
  • Exchange option for size swaps

5. Leather Care
For optimal maintenance:

  • Use recommended leather conditioner
  • Store in a cool, dry place
  • Allow proper drying time
  • Use shoe trees to maintain shape

6. Break-in Period
New footwear may require:

  • 2-4 weeks of regular wear
  • Gradual increase in wear time
  • Thick socks during initial wears
  • Spot treatment for any rubbing

7. International Orders
Please note:

  • Customers are responsible for customs fees
  • Delivery times vary by destination
  • Returns must include customs documentation
  • Some restrictions may apply

8. Repair Services
We offer:

  • Professional sole replacement
  • Leather refurbishment
  • Hardware repairs
  • Recrafting for classic styles

9. Sustainability
Our commitment includes:

  • Vegetable-tanned leathers
  • Goodyear welt construction for longevity
  • Ethical manufacturing processes
  • Repair-over-replace philosophy

10. Payment Options
We accept:

  • Major credit/debit cards
  • PayPal
  • Apple Pay
  • Google Pay

11. Width Options
Currently available:

  • Standard width across most styles
  • Some wide-fit options
  • Leather naturally stretches with wear
  • Custom width inquiries via special order

12. Product Availability
Please note:

  • Limited edition styles sell quickly
  • Restocks occur regularly
  • Backordered items show estimated dates
  • Waitlist option for popular sizes

13. Leather Variations
Natural characteristics:

  • Slight color variations are normal
  • Grain patterns unique to each hide
  • Develops patina over time
  • Marks indicate genuine leather

14. Safety Standards
All footwear features:

  • Slip-resistant soles
  • Reinforced toe caps (where applicable)
  • Quality-tested components
  • CE certification where required

15. Contact Options
For assistance:

  • Use our contact form
  • Live chat during business hours
  • FAQ search function
  • Social media messaging